Free tool

The troubleshooter.

Pick what's going wrong. You'll get safe steps to try yourself, in order — and the warning signs that mean it's time to stop and bring it to the shop.

1 · What's the problem?

2 · Try these, in order

General guidance only. If you smell burning, see smoke, or notice a swollen battery, unplug the device and stop using it.

Prevention

Five habits that prevent most repairs

Back up

Automatic, with one copy off-site.

Update

Let system updates install and restart weekly.

Protect power

Surge protector or UPS — this is Florida.

Let it breathe

Hard, flat surfaces; no beds or couches.

Lock accounts

Password manager plus two-step sign-in.

Tried everything? We're here.